FAQ
General Questions
Q: What is this sample program?
We offer limited samples to qualified businesses for product evaluation.
Q: Who can apply for samples?
Licensed vape retailers, distributors, and verified business entities in the tobacco industry.
Q: How many samples can I get?
Typically 1 bottle per flavor and 6 flavors in one box or 12 flavors in one box, depending on program availability.
Application Process
Q: What documents are required?
If we do business in the future, Valid tobacco license, business registration, and government-issued ID are required.
Q: How long does approval take?
2-3 business days after document verification.
Q: Can I choose flavors?
Yes, notice it on WHATSAPP: JIN / +86 13189999866
Q: What if my preferred flavor is out of stock?
It will not happen, just say it.
Shipping & Delivery
Q: Do you cover shipping costs?
Free standard shipping for all approved samples.
Q: Which countries do you ship to?
Pls just say it, if we can't do, we will let you know.
Q: How long does delivery take?
5-10 business days internationally.
Q: Can I expedite shipping?
Express shipping available at additional cost.
Product Information
Q: What nicotine strengths are available?
We will decide it once get your address, if you would like sth different, pls let me know.
Q: What VG/PG ratios do you offer?
50/50 for pods and 60/40 for sub-ohm devices. For others, pls let me know.
Q: Are your products lab tested?
Yes, all batches undergo laboratory testing.
Q: Do you use diacetyl or harmful ingredients?
Absolutely not. We use only EU/USP grade ingredients.
Q: What's the shelf life of your e-liquids?
24 months from manufacturing date when stored properly.
Technical Support
Q: Can I request custom PG/VG ratios?
Available for bulk orders only.
Q: Do you offer private labeling?
Available for bulk orders only.
Q: What device compatibility do you recommend?
Our 50/50 ratio works best with pod systems, 60/40 for sub-ohm tanks.
Business Cooperation
Q: What's the MOQ for regular orders?
It depends
Q: Do you provide COA (Certificate of Analysis)?
Yes, available upon request for all products.
Q: What's your production capacity?
50,000 bottles daily with strict quality control.
Legal & Compliance
Q: Are your products PMTA approved?
We comply with all destination market regulations.
Q: Do you handle import taxes?
Recipients are responsible for any import duties.
Q: What age verification do you use?
We verify business licenses and require recipient signature upon delivery.
After-Sales Support
Q: What if I receive damaged products?
Contact us within 48 hours with photos for replacement.
Q: Can I provide feedback on samples?
We welcome all feedback through our business portal.
Q: Do you sample new flavors regularly?
New flavors are added quarterly to our sample program.
Q: How do I transition from samples to bulk orders?
Contact our sales team for exclusive sample-to-order pricing.